Stakeholder Engagement

Strengthening Partnerships

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Meaningful stakeholder engagement remains central to our ESG journey. We engage with internal and external stakeholders through consultation sessions, digital channels and structured feedback processes, helping inform decision-making and continuous improvement. During the year, we conducted a double materiality assessment, supported by deeper consultations across stakeholder groups. The assessment covered impact materiality, which considers our effects on the environment and society, and financial materiality, which evaluates ESG-related risks and opportunities that may affect business performance. These insights helped refine our material topics and integrate ESG considerations into strategic and financial planning.

Issues and Expectations

  • Health, Safety and Wellbeing
  • Employee Engagement
  • Human Rights
  • Diversity and Inclusion

How We Engage

  • Operating Employee Engagement Survey
  • Management Reviews
  • Townhalls
  • Internal Communications
  • Risk Assessments
  • Safety Management System
  • Special Interest Groups (SIGs)
  • Employee Assistance Program (EAP)

Frequency of Engagement

Ongoing (Informal Engagement)
Annually (Formal Engagement Sessions)

Issues and Expectations

  • Regulatory Compliance
  • Enterprise Risk Management
  • Business Ethics, Integrity and ABC
  • Executive Sustainability Management
  • Stakeholder Engagement

How We Engage

  • Annual General Meeting
  • Periodic Board Meetings
  • Quarterly Updates
  • Email Notifications

Frequency of Engagement

Ongoing (Formal As Needed)
Quarterly (Formal Engagement Mechanisms)

Issues and Expectations

  • Customer Satisfaction
  • Responsible Marketing and Branding
  • Data Privacy and Cybersecurity
  • Innovation
  • Indoor Air Quality

How We Engage

  • NPS Survey
  • Periodic Property Reviews
  • Emergency Drills
  • 24 X 7 X 365 Help Desk
  • Quarterly Feedback
  • Online and Offline Events and Outreach

Frequency of Engagement

Ongoing (Informal Engagement)
Monthly (Formal Engagement Sessions)

Issues and Expectations

  • Sustainable Finance
  • Transparency and Reporting
  • Risk Assessment and Management
  • Climate Action

How We Engage

  • Annual General Meeting
  • Webcasts and Calls
  • Half-Yearly and Annual Reports
  • Email Updates
  • Website
  • Site Visits

Frequency of Engagement

Annually
Quarterly
Half-yearly

Issues and Expectations

  • Sustainable Finance
  • Transparency and Reporting
  • Risk Assessment and Management
  • Climate Action

How We Engage

  • Annual General Meeting
  • Webcasts and Calls
  • Half-Yearly and Annual Reports
  • Email Updates
  • Website
  • Site Visits

Frequency of Engagement

Ongoing, as needed

Issues and Expectations

  • Responsible Supply Chain

How We Engage

  • Meetings
  • Supply Chain Engagement Program

Frequency of Engagement

Ongoing, as needed

Issues and Expectations

  • Sustainable Development
  • Biodiversity
  • Climate Action
  • Community Engagement and Philanthropy

How We Engage

  • Meetings
  • Civic and Environmental Partnerships
  • Philanthropy
  • Professional Services

Frequency of Engagement

Ongoing, as needed

Issues and Expectations

  • Transparency & Reporting
  • Corporate Governance
  • Climate Action

How We Engage

  • Meetings
  • Webcasts and Calls
  • Half-Yearly and Annual Reports
  • Email Updates
  • Website

Frequency of Engagement

Ongoing, as needed

Issues and Expectations

  • Business Outcomes and Metrics
  • Transparency
  • Sustainability Performance
  • Thought Leadership

How We Engage

  • Press Releases
  • Media Launches
  • Interviews

Frequency of Engagement

Ongoing, as needed